Returns and refunds

What’s your returns policy?

We’re happy to offer returns within 45 days of receipt, provided items are unworn, unwashed, and in their original condition with tags attached.

• Online orders (including those placed in-store for delivery) should be initiated via our returns portal.
• In-store purchases can be returned directly to our Atlanta, GA store.
• In-store online orders paid for with cash must be returned directly to the Atlanta, GA store, where our team will process the refund.

If you return an item from an order that has an outstanding pre-order, the cost of the outstanding item(s) may be deducted from your refund. The remaining balance will be refunded to your original form of payment.

Exclusions – the following are non-refundable:

• Final Sale items (the discounts on our Final Sale items are so good that we are unable to accept returns)
• Swimwear, if the hygiene strips have been removed.
• Earrings, if the internal packaging seal has been broken.

What’s your 365-day Quality Guarantee?

After our standard 45-day return period, you can return anything that does not meet our quality standards up until one year from shipping, for a Boden account credit. With faulty items you’ll have the options below:

· Within 6 months – we’ll refund your item and you’re welcome to place a new order (subject to availability).

· From 6-12 months – we’ll credit your Boden account for the amount paid. Account credit can be used on any future order, including sale items.

If you originally purchased with a discount or offer, we will adjust the refund accordingly.

Do you offer exchanges?

We don’t offer exchanges, but there’s no need to worry. Simply return your item(s) for a refund and place a new order online, where you can see up-to-date stock and delivery information. To find more details about returning items, take a look at ‘How do I return my order?’ and our returns policy.

How long does it take to process my returns?

We aim to process all refunds within 21 days of you posting your return.

If you don’t hear from us within 21 days of sending your items back, please contact us with your order number and the details about which items you sent back.

Need more help?

If you have questions about your return or refund, please contact our Customer Services team via.